FAQ: Gym Gekko: Sweat Shielding Gym & Fitness Towel That Grips
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Why do some of the SUPER EARLY BIRD rewards have lower international shipping?

I’ll be the first to admit that I had no idea how well received the Gym Gekko was going to be internationally. Based on some great feedback, I added the shipping worldwide option. However, in my excitement I set the shipping costs too high. I have adjusted all international shipping costs, lowering it where needed. In some cases, I had to create new rewards in order to change it. If you were one of the people that pledged even though the international shipping costs were high, feel free to switch to one of the new rewards. If you’re having any issues with this, please message me and I’ll help you out. Here are the new shipping costs: 1 Gym Gekko towel: $9 (Canada), $12 (Rest of the World) 2 Gym Gekko towels: $10 (Canada), $14 (Rest of the World) 3 Gym Gekko towels: $11 (Canada), $16 (Rest of the World) 4 Gym Gekko towels: $12 (Canada), $18 (Rest of the World) Last updated: Fri, Aug 28 2015 3:28 pm EDT

Is international shipping kind of on the high side?

Compared with UPS, FedEx, and DHL, USPS was the cheapest option for shipping internationally. I went with them and those are the shipping costs you see for the rewards. If you want to calculate the shipping costs yourself each towel is 5 oz in weight. Last updated: Fri, Aug 28 2015 3:32 pm EDT

How durable are these towels?

I’ve washed them with other dark colors, then put the in the dryer on the low-heat setting. They come out looking great, with all the silicone dots intact. Last updated: Fri, Aug 28 2015 3:32 pm EDT

How absorbent is the towel?

It was able to handle about 8 oz of water in an absorbency test, which is the same amount that’s in a small can of Red Bull. That’s a lot of sweat! Last updated: Fri, Sep 4 2015 10:09 am EDT

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
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