FAQ: Gym Gekko: Sweat Shielding Gym & Fitness Towel That Grips
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Why do some of the SUPER EARLY BIRD rewards have lower international shipping?

I'll be the first to admit that I had no idea how well received the Gym Gekko was going to be internationally. Based on some great feedback, I added the shipping worldwide option. However, in my excitement I set the shipping costs too high. I have adjusted all international shipping costs, lowering it where needed. In some cases, I had to create new rewards in order to change it. If you were one of the people that pledged even though the international shipping costs were high, feel free to switch to one of the new rewards. If you're having any issues with this, please message me and I'll help you out. Here are the new shipping costs: 1 Gym Gekko towel: $9 (Canada), $12 (Rest of the World) 2 Gym Gekko towels: $10 (Canada), $14 (Rest of the World) 3 Gym Gekko towels: $11 (Canada), $16 (Rest of the World) 4 Gym Gekko towels: $12 (Canada), $18 (Rest of the World) Last updated: Fri, Aug 28 2015 3:28 pm EDT

Is international shipping kind of on the high side?

Compared with UPS, FedEx, and DHL, USPS was the cheapest option for shipping internationally. I went with them and those are the shipping costs you see for the rewards. If you want to calculate the shipping costs yourself each towel is 5 oz in weight. Last updated: Fri, Aug 28 2015 3:32 pm EDT

How durable are these towels?

I've washed them with other dark colors, then put the in the dryer on the low-heat setting. They come out looking great, with all the silicone dots intact. Last updated: Fri, Aug 28 2015 3:32 pm EDT

How absorbent is the towel?

It was able to handle about 8 oz of water in an absorbency test, which is the same amount that's in a small can of Red Bull. That's a lot of sweat! Last updated: Fri, Sep 4 2015 10:09 am EDT

Shipping Updates No shipping updates are provided.
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What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

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Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://gymgekko.backerkit.com/

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I never received my invitation. How do I complete the survey?

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When will my pledge will be shipped, charged or locked down?

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Can I upgrade or get multiple copies of my pledge?

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